E-commerce has taken shape in Kenya. Virtually everyone who sells products and services has adopted the use of e-commerce platforms. The use of e-commerce platforms in Kenya peaked at the height of Covid-19 when people largely worked from home.
Some of the most popular e-commerce platforms that most Kenyan SMEs include websites, and social media platforms such as Twitter, Facebook, Instagram, and WhatsApp. Of late, many have taken to TikTok to market their products and services.
Most e-commerce platforms are limited in terms of receiving payment from their customers. Thanks to M-Pesa, most of them have PayBill numbers to receive cash via mobile. Those without Till Numbers have opted to have the payment sent to their personal numbers, something many customers hate.
Some e-commerce platforms insist that the customer must pay in cash when the product is delivered. This beats the very logic of someone opting to purchase products and services via an e-commerce platform. Many customers move to the next provider as soon as they see this.
The Co-operative Bank of Kenya, in an effort to help e-commerce platforms maximize how they receive payments, has come up with Chapa Pay. Chapa Pay e-commerce solution allows you to receive online card payments from your customers directly into your Co-op Bank account.
What is more interesting is that merchants can still receive online card payments without owning a website. NO COST TO YOU! NO INTEGRATION IS NEEDED!
At the same time, Merchants who have built web checkout & mobile applications (APPs) and would like to enrich their applications with online card payment acceptance can now be able to do so with Chapa Pay eCommerce Solution.
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