UBA Kenya Pioneers Introduction Of Braille Account Opening Forms For Visually Impaired Customers

by Business Watch Team
UBA Braille

United Bank for Africa (UBA), has launched the UBA Braille Account Opening Form, a first-of-its-kind initiative in Kenya, designed specifically to cater to the financial needs of the visually impaired.

This marks a significant leap toward enhancing inclusivity and accessibility in banking services for visually impaired persons.

The introduction of Braille Account Opening Forms reaffirms our dedication to empowering persons living with disabilities by providing them with a tailored solution to access banking services independently and with ease. This initiative reflects our core values of inclusivity, diversity, and customer-centricity.

This initiative emphasizes UBA Kenya’s dedication to leaving no one behind in its mission to provide inclusive financial services to all its bank customers. By incorporating Braille Account Opening Forms, the bank is ensuring that visually impaired individuals can independently and confidently access banking services, fostering financial autonomy and empowerment.

The initiative was unveiled in Nairobi in an event attended by the Board and Management of the Bank, Kenya Bankers Association, the Kenya Society for the Blind as well as Persons Living with Disability, and Henry Wanyoike, a paralympic long-distance runner living with visual impairment.

UBA Kenya recognizes the role of the banking sector in Kenya in championing financial inclusion. Through this initiative, the bank reaffirms its dedication to fostering an inclusive society where all members have the opportunity to participate in the economic and social progress of the nation.

“We are proud to pioneer the introduction of Braille Account Opening Forms in Kenya. Our commitment to accessibility and inclusivity is at the forefront of our operations. This initiative reflects our determination to provide banking services that cater to the diverse needs of our customers. This is why we have made our account opening process accessible to the visually impaired because we believe everyone deserves equal access to financial services. The Braille form offers convenient and accessible banking to the visually impaired”, said Chike Isiuwe, MD/CEO of UBA Kenya Bank.

Mr. Isiuwe further added that UBA Kenya has actively engaged with key stakeholders to ensure the success of this pioneering initiative. The Bank engaged closely with organizations such as the Kenya Society for the Blind, the Kenya Bankers Association, and the Kenya Institute of Special Education (KISE). This collaboration has been instrumental in shaping our approach and ensuring that our services meet the unique needs of our visually impaired customers. Our staff have been trained to ensure they are aware of the required procedures to handle Visually impaired customers visiting the branch for banking services.

In his remarks, Mr. Henry Wanyoike said, “Living with Visual Impairment, we have always been at the mercy of the reader or guide when we want to access services like open accounts for ourselves, but this account opening form has come to solve the problem of access which has previously been a huge limiting factor for people like me who are visually impaired. With this initiative, UBA has promoted our ideal of inclusivity and has helped to put back freedom in our hands while opening us up to the variety of opportunities and options available to us.

United Bank for Africa is one of the largest employers in the financial sector on the African continent, with 35,000 employees group-wide and serving over 35 million customers globally.  Operating in 20 African countries and the United Kingdom, the United States of America, France, and the United Arab Emirates, UBA provides retail, commercial, and institutional banking services, leading financial inclusion and implementing cutting-edge technology.

As we embark on this journey toward greater inclusivity, we are committed to continuously improving and expanding our services to cater to the diverse needs of all our customers. We believe that financial institutions have a pivotal role in building an inclusive society where everyone can thrive and achieve their financial goals.

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